Terms of service

1. About these terms

DevonDesk is a trading name of Aerolytica Ltd, a company registered in England and Wales (company no. 16738291), whose registered office is at Suite A, 82 James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, United Kingdom. “We”, “us” and “our” mean Aerolytica Ltd. “You” means the business that opens a DevonDesk workspace.

DevonDesk is for businesses. By creating a workspace, you confirm that you are acting for a business and have authority to accept these terms for it. These terms, together with our privacy policy, form the whole agreement between us.

2. The service

DevonDesk lets you draw your floor plan, set prices and membership plans, and take bookings from your customers through a booking page we host and a widget you can place on your own website. We may improve and change the service over time; we will not take away a core feature you rely on without reasonable notice.

3. Your account

• Keep the details you give us accurate and up to date.
• Keep sign-in details secure. You are responsible for what happens in your workspace, including what staff you invite do there.
• Tell us straight away at hello@devondesk.com if you think someone has got into your account.

4. Plans and fees

Pay as you go

No monthly fee. We take 5% of each booking and membership payment your customers make by card through DevonDesk. Stripe deducts it automatically as each payment is made. Bookings your customers pay for on arrival or by invoice carry no fee.

Monthly plans

A fixed monthly fee, at the price shown on our pricing page when you choose the plan, with no booking fee. Monthly plans start with a 14-day free trial. If the trial ends without a plan in place, online booking pauses until you choose one. Fees are billed monthly in advance through Stripe.

For all plans

• Prices exclude VAT, which is added where it applies.
• You can change plan at any time in the dashboard. Moving from a monthly plan to pay as you go ends the subscription straight away, with unused time credited.
• We may change our prices by giving you at least 30 days’ notice. If you don’t agree, you can change plan or close your workspace before the change takes effect.
• If a payment to us fails and is not put right, we may pause your workspace until it is.

5. Taking card payments from your customers

Card payments are processed by Stripe, not by us. To take them, you connect a Stripe account to DevonDesk, either one we create for you or one you already have. Your customers pay you directly: the money goes into your Stripe account, and we never hold it.

By connecting a Stripe account, you agree to Stripe’s terms, which may change from time to time: for an account created through DevonDesk, the Stripe Connected Account Agreement, which includes the Stripe Services Agreement; and for your existing account, the Stripe Services Agreement you already have with Stripe. So that we can offer payments through Stripe, you agree to give us accurate and complete information about you and your business, and you allow us to share it, and information about your transactions, with Stripe.

• You are the seller. Refunds, chargebacks and disputes are between you, your customer and Stripe, and Stripe’s own fees apply.
• If your Stripe account was created through DevonDesk and its balance goes negative — for example after a refund or chargeback once your money has been paid out — Stripe may recover that amount from us. You agree to repay us any such amount.
• If you let customers pay on arrival or by invoice, collecting that money is your responsibility. We confirm those bookings straight away and play no part in the payment.

6. Your customers and your bookings

The bookings and memberships your customers make are agreements between you and them. We are not a party to them. You decide your prices, opening hours, cancellation and refund policy, and the rules of your space, and you are responsible for:

• providing the space you have taken bookings for;
• making sure your prices, descriptions and availability are accurate;
• complying with the law towards your customers, including consumer protection and data protection law — for example, telling them how you use their data in your own privacy policy;
• dealing with your customers’ questions and complaints.

7. Acceptable use

You must not use DevonDesk to:

• break the law, or sell anything Stripe does not allow on its network;
• take bookings for a space you have no right to let;
• send spam, or upload anything unlawful, harmful or that infringes someone else’s rights;
• try to get into other workspaces, overload the service, or get around its limits or security.

8. Your content

Everything you put into DevonDesk — your floor plans, images, prices and text — stays yours. You give us permission to store, copy and display it only as needed to run the service for you. You confirm you have the right to use anything you upload, such as logos and floor plan drawings.

9. Data protection

For your own account data, we are the controller, as our privacy policy explains. For the personal data of your customers and members (“customer data”), you are the controller and we are your processor. This section is our agreement on that processing, as Article 28 of the UK GDPR requires.

• Purpose. We process customer data only to provide DevonDesk to you, for as long as you use it, and only on your documented instructions — which are these terms and how you use the service. The data concerns your customers and members: their names, contact details, company, booking and membership details, and anything they add in booking notes.
• Confidentiality. Anyone we allow to process customer data is bound to keep it confidential.
• Security. We take appropriate technical and organisational measures to protect it, as described in our privacy policy.
• Sub-processors. You authorise the sub-processors listed in our privacy policy (currently IONOS for hosting and Resend for email). We will tell you before adding or replacing one, so you can object, and we remain responsible for their work. Stripe processes payment data as a controller in its own right under its agreement with you.
• Your customers’ rights. We will help you answer requests from your customers to exercise their data protection rights.
• Breaches. We will tell you without undue delay after becoming aware of a personal data breach affecting customer data, and help you meet your own obligations.
• Transfers. Where customer data leaves the UK, we make sure it is protected by safeguards UK law recognises.
• At the end. When you close your workspace, we delete customer data within 90 days, unless you ask us to export it first or the law requires us to keep it.
• Information. We will give you the information you reasonably need to show that we meet these obligations.

10. Availability

We work hard to keep DevonDesk running and your data safe, and we back it up regularly. But no online service is uninterrupted, and we cannot promise that it will always be available or free of faults. We may occasionally need to pause it for maintenance, and will try to do so at quiet times.

11. Our intellectual property

DevonDesk, including its software, design and brand, belongs to us or our licensors. While you use the service, you may use it for your business, but you must not copy, resell or reverse-engineer it.

12. Liability

• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited.
• We are not liable for loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss.
• We are not liable for problems caused by information you entered, by your Stripe account, or by the services of Stripe or other third parties.
• Otherwise, our total liability to you in any 12 months is limited to the greater of £100 and the fees you paid us in those 12 months.
• You agree to cover our reasonable losses if your customers bring claims against us arising from your space, your bookings or your breach of these terms.

13. Ending the agreement

• You can stop using DevonDesk at any time. To close your workspace, email hello@devondesk.com. Fees you have already incurred remain payable.
• We may suspend or close a workspace that breaks these terms, does not pay what it owes, or puts the service, our other customers or Stripe at risk. Where it is reasonable, we will warn you first and give you a chance to put things right.
• We may stop offering DevonDesk altogether by giving at least 60 days’ notice, and will help you export your data.
• Sections 5, 9, 12 and 14 continue to apply after the agreement ends.

14. General

• We may update these terms. For changes that matter, we will give you at least 30 days’ notice by email or in the dashboard. Continuing to use DevonDesk after that means you accept them.
• We may send notices to the email address on your account. You can send notices to hello@devondesk.com.
• You may not transfer this agreement without our consent. We may transfer it to a company that takes over DevonDesk.
• No one else has rights under these terms, under the Contracts (Rights of Third Parties) Act 1999.
• If part of these terms is found unenforceable, the rest still applies.
• These terms are governed by the law of England and Wales, and its courts have exclusive jurisdiction.